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Hendy Happiness at Hendy Kia


Hendy Happiness is the Hendy Group's own Customer Service Index for used car customers. Every used car that is sold in the group is contacted to find out about their experience, find out how happy our customers are, where we are doing things right and what we can improve. It is only through the valued feedback from our customers that we can understand the performance of our sales teams. The key areas we look at are: