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Finance FAQs - New Kia

Kia Access Personal Contract Purchase


Kia Conditional Sale

Current Kia Finance Customers

  • Q. I have a new agreement, when will my payments begin?
    A. Your repayments will usually commence 1 month after your agreement start date. This date can be found on the 1st page of your agreement.
  • Q. What do I do if I want to change my personal details?

    A. Please let both Hendy Kia and Kia Finance know of your change in personal details.

    You can either email the Hendy Kia Marketing team at marketing@hendy-group.com or call 023 8062 6269 with your new details.

    You can contact Kia Finance on their website or if you prefer you can call their Customer Services Department on 0800 085 1925*. For any changes to your name Kia Finance require written confirmation along with a photocopy of the relevant supporting documentation, for example marriage certificate, decree nisi/absolute or deed poll notice. Please send any written communication to:

    Customer Services Department,
    Kia Motors Finance,
    86 Station Road,
    Surrey, RH1 1SR.

    Please do not send any original documentation. Thank you.

  • Q. Can I change the agreed mileage on my Personal Contract Purchase agreement?
    A. Unfortunately Kia Finance are unable to change the agreed annual mileage on a Personal Contract Purchase (PCP) agreement as it is taken into consideration when calculating the Guaranteed Future Value of your vehicle at the outset of your agreement.
    If you are concerned about your mileage please contact Hendy Kia.
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  • Q. When are excess mileage charges applied?
    A. Excess mileage charges can be due at the end of Personal Contract Purchase (PCP)agreements, but only in certain circumstances. Specifically if you choose to return the vehicle to Kia Motors Finance at the end of your agreement and if you have exceeded your agreed mileage limit. In such cases a pence per mile charge is applied to the number of miles by which you exceeded your limit. The pence per mile rate is set at the outset of your agreement and is clearly shown within your agreement documentation.